Terms of Service

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Last updated: 8 June 2026
Effective from: 8 June 2026

Welcome to Heal1 Pharmacy. By visiting heal1pharmacy.com or placing an order with us, you agree to these Terms of Service ("Terms"). Please read them carefully.

1. About Us

Heal1 Pharmacy (also operating as "Heal1 HealthCare") is a licensed retail pharmacy located at B-17, Sun South Street, Below Tej Hospital, Opp. Bopal Fire Station, South Bopal, Ahmedabad, Gujarat 380058, India. We operate under the Drugs and Cosmetics Act, 1940 and other applicable Indian laws.

2. Use of Website

You may use this website for personal, non-commercial purposes. You agree not to:

  • Use the website for any unlawful purpose or in any way that breaches Indian law.
  • Attempt to gain unauthorised access to any part of the website or its systems.
  • Copy, scrape, or republish content from this website without our written permission.
  • Submit false, misleading or fraudulent information.

3. Medical Disclaimer

⚠️ Important: The information on this website — including blog posts, product descriptions and health tips — is provided for general informational purposes only. It is not a substitute for professional medical advice, diagnosis or treatment. Always consult a qualified doctor or registered pharmacist before starting, stopping or changing any medication, treatment or supplement.

We are a retail pharmacy, not a healthcare provider. We do not diagnose conditions, prescribe medicines, or replace your doctor.

4. Prescription Requirements

Under the Drugs and Cosmetics Act, 1940 and Schedules H, H1 and X, certain medicines can only be dispensed against a valid prescription from a Registered Medical Practitioner (RMP). When you order such medicines, you agree that:

  • You will provide a clear, legible copy of a valid, current prescription issued to you (or to a family member you are ordering on behalf of).
  • We may refuse, delay or cancel any order for prescription medicines until we have verified the prescription.
  • We are required by law to retain prescription records for at least 2 years.
  • Submitting a forged, altered, or expired prescription is a punishable offence under Indian law and may be reported to the authorities.

5. Orders & Availability

All orders are subject to product availability. Placing an order via WhatsApp, phone or our contact form does not constitute a binding sale — a confirmed sale only happens once we have:

  • Verified the prescription (where applicable),
  • Confirmed product availability and price with you, and
  • Accepted the order through a return WhatsApp message or call.

We reserve the right to refuse or cancel any order at our discretion, including (but not limited to) cases of suspected misuse, prescription concerns, payment issues, or limited stock.

6. Pricing & Payment

  • All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
  • We accept cash, UPI, credit and debit cards as per the methods available at the time of order.
  • Prices are subject to change. The price applicable to your order is the one confirmed to you at the time of order acceptance.

7. Delivery

  • Free home delivery is offered in select areas of Bopal, South Bopal, Ambli, Shela, Shilaj, Ghuma and Satellite, subject to a minimum order value and product availability.
  • Delivery to other parts of Ahmedabad is available at standard delivery charges, communicated to you before order confirmation.
  • Estimated delivery times are indicative, not guaranteed, and may be affected by weather, traffic, or unforeseen circumstances.
  • Someone aged 18+ must be available at the delivery address to receive the order. For Schedule H/H1/X medicines, the prescription holder or an authorised adult must accept delivery.

8. Returns & Refunds

Due to safety regulations governing the sale of medicines in India, we cannot accept returns or exchanges of medicines once they have left our pharmacy, except in the following limited cases:

  • The medicine delivered was wrong, expired, or damaged at the time of delivery — please raise the issue within 24 hours of delivery with photographic evidence via WhatsApp.
  • The medicine has a manufacturing defect — we will coordinate the return with the manufacturer/distributor.

Refunds for eligible cases will be processed to the original payment method within 7 working days. Cash refunds are issued in person at the pharmacy.

9. Intellectual Property

All content on this website — including text, images, logos, designs and code — is the property of Heal1 Pharmacy or used with permission, and is protected by Indian and international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Third-Party Links

Our website may link to third-party sites (e.g. Google Maps, WhatsApp, Instagram). We are not responsible for the content, privacy practices or accuracy of those sites. Visiting them is at your own risk.

11. Limitation of Liability

To the maximum extent permitted by Indian law, Heal1 Pharmacy and its staff shall not be liable for any indirect, incidental or consequential damages arising from your use of this website or our services. Our total liability for any single order shall not exceed the value of that order.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for any liability that cannot be excluded under Indian law.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Ahmedabad, Gujarat.

13. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the latest version. Continued use of the website after changes are posted means you accept the updated Terms.

14. Contact Us

For any questions about these Terms, please contact us:

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